We offer shipping to Malaysia, Singapore and Brunei.
Next day delivery within Peninsula Malaysia with exceptions on weekends and public holidays. Sabah and Sarawak may take an extra day or two.
Shipping in Malaysia is free of charge for orders above RM200. Orders below RM200 will be charged RM8.00 (Peninsula Malaysia) and RM15.00 (Sabah & Sarawak).
Shipping to Brunei will be charge RM80 and RM38 for Singapore.
Once your order has been processed and packed, we will email you a unique tracking code for you to keep tabs on the status of your parcel at all times. This tracking code is sent to your registered email address. Please check your Junk Mail in case it’s there!
Paid orders made before 12pm will be shipped out on the day itself. Orders made after that will be shipped the next day.
We apologize profusely for this blunder and we hope it doesn’t deter you from making future purchases. We want you to have a good experience with us so if a faulty item is sent to you, please let us know immediately.
Take a photo of your item (the part that is faulty) and include a short description along with your order ID and send to firstname.lastname@example.org . We will exchange your item for a new one. In the event your faulty item is out of stock, we will refund back your cash.
Paid orders made before 3pm will be shipped out on the day itself. Orders made after that will be shipped the next day.
Do let us know immediately via email at email@example.com along with your order ID and we’ll get it sorted out for you.
Oops! But not to worry! Send an email to firstname.lastname@example.org with your order ID and we’ll have it shipped out to you A.S.A.P!
If you work, it would be advisable to ship to your office address because postal services like PosLaju operate between 8:30am to 8pm on weekdays and 8:30am to 5pm on Saturdays.
If no one is physically able to collect your parcel on delivery after two attempts, your parcel will either be held at the nearest PosLaju office to you or sent back to us.
Putting an item into your cart does NOT reserve or hold that item for you. Until you proceed to checkout and make payment, that item will be available to other buyers. Many items are available in limited quantities, so an item may sell out before you checkout.
Our customer service representatives are more than happy to help you. Email us at email@example.com or call +6011-5758 6901 or +603-8912 4066.
You can either pay by:
Kindly contact us immediately via email or call us at +6011-57586901 or +603-8912 4066. We’d ask for your kind assistance not to bank in/transfer the amount to our bank account as we can’t guarantee the item you purchased is still in stock. In the case that you made payment manually and the item is unavailable, we will have to refund you in store credit.
Yes, you can but you will need to call us at +6011-57586901 or +603-8912 4066 as soon as possible so that we won’t process your order.
If it’s too late to cancel your order, we will need to ask you to return the items and you will be reimbursed in the form of store credit. Click here for information on how to return items.
You will need to call us at our hotline as soon as possible.
If it’s too late, we will need to ask you to return the items and you will be reimbursed in the form of store credit. Click here for information on how to return an item.
In most cases orders are automatically cancelled if we do not receive payments from you via iPay88/PayPal, or if no payment is made within 24 hours for direct bank-in. However if the amount has been deducted from your bank account, kindly email us at firstname.lastname@example.org and we’ll sort it out right away!
You will need to make a separate order altogether.
We are terribly sorry about that! Please email us your order ID and the item you did not receive to email@example.com.
We are terribly sorry about that! Please email us your order ID and the item you did not receive to firstname.lastname@example.org. You will then need to return the incorrectly received item back to us. Click here for information on how to return an item.
Some items are restockable. Whenever we get a restock, we will usually announce it in our newsletter, so it’s good to check frequently.
Unfortunately, we are unable to do so. Sorry! We usually announce restocked items in our newsletter, so don’t forget to subscribe!
Registering with us helps speed up the ordering process for you, as we would already have with us your billing and shipping details. It also allows you to keep track of your current and past order, and payment status.
Click here to register by filling in your details and following the instructions.
No, not unless you sign up to our newsletter. By signing up, you will be the first to know of our new arrivals, exclusive discounts, promotions and flash sales.
No, we will not pass your details on to other companies. Don’t worry! All information you provide us with is strictly confidential and will not be shared with any third parties.
If you’ve forgotten your password, just click the ‘Forgotten Your Password’ button and it will be emailed to you right away. If you still do not receive an email, write to email@example.com and we will assist you promptly.
We want to make sure you’re safe and secure when you’re shopping with us online. Rest assured we do not sell nor disclose any customers’ personal information to other parties for any purposes.
Returns are accepted if returned within 30 days of receipt (for local and international orders) in exchange for SSB Store Credit only. Only clothes that are unworn unaltered, unwashed and in sellable condition with returns label still attached can be returned. Beauty products, intimates, swimwear, accessories, including headbands and headscarves are non-returnable.
For returns and exchanges, customers are advised to notify us first at firstname.lastname@example.org by quoting the order number and product details. Shipping costs are borne by the customer and we are not liable until item reaches our office.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We do reserve the right not to allow the return of products or refund of any transactions although the condition above is met.
Please refer below for our terms and conditions:
|Full price items||YES||YES|
|Sale and/or pre-order items||NO||NO|
|Items bought with coupon code||NO||YES|
|Accessories, including jewelry and bags||NO||NO|
Items that are damaged, marked or altered will not be accepted. Any items returned under these conditions and/or fall under non-returnable categories will be sent back to the customer.
You can return any item to us within 30 days of receiving your order (just make sure your items are in the original condition and garment tags still attached). Email us at email@example.com and provide us with your order number, name of item and the reason for returning. Our customer service representative will be happy to assist you with the return process.
Yes of course! When you return your item to us, kindly state in the return form the new size/color that you want and we’ll process it accordingly. If the item is not available in stock, we will have to give you store credit instead.
Shipping costs are borne by the customer and we are not liable until item reaches our office.
Do email us at firstname.lastname@example.org and we will update your store credit accordingly.
We will email you as soon as we receive and process the parcel to let you know that it is safely in our hands.
Do email us at email@example.com and we will check on your orders accordingly.
Yes. Click here for more information on how to return an item. Once returned, we will reimburse you in the form of store credit.
No, we’re sorry you can’t. Please ensure that you are absolutely certain before purchasing a gift voucher.
We truly apologize as we don’t accept walk-in pickup and/or returns at our warehouse. You may ship your item to us or arrange a free pick-up by emailing us at firstname.lastname@example.org.
Unfortunately, reward points are nonrefundable as it has been utilized for your prior purchase.
Some items are restockable. Whenever we get a restock, we will usually announce it on our Facebook fan page, so it’s good to check frequently.
Unfortunately, we are unable to do so. Sorry! We usually announce restocked items on our Facebook fan page, so it’s a good idea for you to check regularly.
Easy! Please email our team at email@example.com and provide photos of your product, website address (if any), price range and any relevant information that you think we should know.
Always remember that you must be logged in for the code to be effective. If it still not working, kindly contact our team at firstname.lastname@example.org.
Easy! Please email our team at email@example.com and provide photos of your product, website address (if any), price range and any relevant information that you think we should know.
Our stores are located at:
We truly apologize as we’re unsure of the exact items available. For more information, you may contact our store directly.
You can always order your favourite item online or via whats app and pick it up at our Bangi Sentral store anytime during our store opening hours.